Refund policy

Returns Are Free & Easy

Not in love with your Null Heel purchase? No problem.

  1. Email us at esmeraldabibian776@outlook.com with subject line: "Return" + your order number

  2. We’ll send you a prepaid shipping label (free for US customers)

  3. Repack the item(s) in original packaging, unworn, with all tags attached

  4. Drop off at any carrier location

Time Frame

  • You have 30 days from delivery to request a return

  • Items returned after 30 days may not be accepted

Refund

  • Full refund to your original payment method

  • Processed within 5–10 business days after we receive the return

Damaged or Wrong Item?

Email us immediately with photos. We’ll send a replacement or issue a full refund at no cost to you.

Questions? Just email us at esmeraldabibian776@outlook.com – we reply within 1–2 business days.

This content is for general informational purposes only and is not legal advice. Consult a qualified attorney for legal review before publishing.